Our now daily interaction with modern gadgets such as smart-phones and tablets is ensuring touch screens are rapidly becoming an everyday part of  life.  This  mainstream use is driving improvements both in  hardware and software. The innovative applications taking advantage of  multi touch hardware used by Apple and Android is increasing the demand for touch enabled products.

Touch screen kiosk software has been for a while now widely used in devices in shopping and retail areas, airport check-ins , queue busting ticket machines and in cinemas and transport stations. Users will expect that any device with a screen is touch enabled.

What does this mean for  Touch Screen Kiosk Software?

1. Users will expect that kiosk software on touch screens is of a visually high standard.
2. Kiosk software will need to be flexible and adaptable.
3. The look and feel will start to match that of modern devices.

Its inevitable that the improvements to the touch experience will eventually filter through to kiosk software solutions. Obviously the price and availability of technology will be the main factor in how long this takes. The all too often unresponsive touch screen and poorly designed interfaces will frustrate the modern user, who is already used to a slick touch experience.

Here at Genkiosk we have built lots of touch screen kiosk software applications. Our flexible modern software allows the environment to change as the technology does. Our applications are designed with the

Get in touch today with us to discuss your Touch Screen Kiosk Software needs.

Genkiosk executives have attended the Pacific Islands Telecom Association AGM in Honolulu. Emphasis this year is on important topics such as disaster & emergency communications and fraud prevention. “Genkiosk will play its role in providing reliable ways to communicate with the public and for the public to communicate back” says Trevor Pathak of Genkiosk, “our kiosks and kiosk software can be used in a number of different ways. We are seeing increased business from retailers and government organisations that want more than a basic toolkit. They want to leapfrog static content kiosks, empowering communities to benefit from up-to-date content and services.”

Read more about Genkiosk launches new services in Honolulu →

2012 is going to be an exciting year, especially in the self service sector where low overheads offer a range of opportunities. I’m not saying it’s guaranteed recession-proof, but use of kiosks certainly makes good sense especially in organisations that are not able to recruit additional frontline staff. Although you can’t completely replace an actual person, efficient use of a kiosk estate is a great way to ensure that products and services are delivered to the consistent standard that consumers demand.

Read more about Genkiosk now sells kiosks! →

We all know how important it is for managers to regularly monitor performance of their sales force. There are many ways to monitor sales KPIs; we are constantly asking questions such as What? When? How many?

If you are thinking of using kiosks in your organisation to supplement your existing shop floor sales team, you should expect no less from kiosks than you do from sales people. If anything it should be easier for kiosks if the system is implemented correctly. You don’t have to account for human errors, Monday-morning-syndrome etc. A system like Genkiosk gives you total visibility of what your virtual sales force is doing.

Read more about Supplement your salesforce with Genkiosk →

Our industry has many faces so it’s not surprising that it how many names it has as well!

When we first started out with Genkiosk we focused on paid internet access and as a result we tended to refer to the hardware as “Internet Kiosks”. However, as the industry started to grow and diversify so too did our software. As a result the Genkiosk team receives many enquiries from around the world for what is essentially the same product, but most often with a different name. Self-service kiosk, ATM, info-point, vending machine…these have all been used to describe a very similar concept.

Read more about It’s all in a name →

Many a time I have arrived at my local cinema, eager to see the latest blockbuster movie. Arriving late (as usual) the movie I only have 5 minutes until the movie starts (stress), I hate missing the start! Let’s hope the trailers will last 20 minutes as usual as I’d like to get some popcorn (at three times the going rate) and an over-priced drink (annoying). But with the ticket queue snaking endlessly round and round it looks like I may have to forgo my refreshments (disappointing). I’m not even sure I’ll make it through that ticket queue in time (despair)!

Read more about Saved by the Kiosk! →

James Oladujoye (CEO, GWD Media – creators of Genkiosk) shares his thoughts on what to consider when purchasing software for information kiosks.

Information kiosks are big business, which means a bewildering aray of options! Whether it’s for government, retail, charity or general use, there are a number of factors to think through, and pitfalls to be wary of when choosing your kiosk software. Read more about Genkiosk – first choice for Information Kiosks →

Examples of Genkiosk in action!

Genkiosk can now be used to manage your Colubris Wi-Fi Hotspots. Using the industry standard RADIUS protocol, Genkiosk vouchers can be used control user access to your Colubris Wi-Fi Hotspot. Genkiosk can also provide real-time monitoring information about your hotspots and even give you up-to-date stats on how many users are connected to the hotspot at any one time. You can also use Genkiosk to manage voucher distribution and activation. Genkiosk hotspot management provides an easy-to-use custom-built payment portal to ensure your customers can get online with the minimum of fuss. Genkiosk helps you monitor hotspot up-time to ensure patchy coverage is a thing of the past… Read more about Support for Colubris Wi-Fi Hotspots →

Continued from: More Real-Life Business Examples from Genkiosk

Example 4: The Midas Kiosk
One of the best approaches to retail analysis (including self-service) is “Stars and Dogs”: identifying and analysing the best-performers (the “Stars”) and improving (or removing) the worst (the “Dogs”).

But on one occasion, the brightest “Star” was burning way too hot. In an estate where £100 ($150) revenue meant a pretty good day, one kiosk was reporting £16,000 ($24,000). Our client was furious… Read more about Part III: Real-Life Business Examples from Genkiosk →

The Genkiosk developer team has spent the past few years working on not just getting lots of useful kiosk data for analysis, but also developing ways in which the system can best work for organisations using automated processes. Why not make things as slick, effective and efficient as possible – adding maximum value?

This methodology is based on the premise that it’s “not only what data you get, but what you do with it that counts”.

Whilst you might say that this is a no-brainer, you are to a degree led by the system architects who develop management systems.

GWD Media uses Agile and Scrum processes to solicit feedback and turn real world customer based requirements into tangible roadmaps – adding real value to the whole process. New capabilities that are really powerful include:

• Business Rules
• Severity Levels
• and Notifications

Read more about Severity Levels– how they work with business rules →