Genkiosk executives have attended the Pacific Islands Telecom Association AGM in Honolulu. Emphasis this year is on important topics such as disaster & emergency communications and fraud prevention. “Genkiosk will play its role in providing reliable ways to communicate with the public and for the public to communicate back” says Trevor Pathak of Genkiosk, “our kiosks and kiosk software can be used in a number of different ways. We are seeing increased business from retailers and government organisations that want more than a basic toolkit. They want to leapfrog static content kiosks, empowering communities to benefit from up-to-date content and services.”

Read more about Genkiosk launches new services in Honolulu →

2012 is going to be an exciting year, especially in the self service sector where low overheads offer a range of opportunities. I’m not saying it’s guaranteed recession-proof, but use of kiosks certainly makes good sense especially in organisations that are not able to recruit additional frontline staff. Although you can’t completely replace an actual person, efficient use of a kiosk estate is a great way to ensure that products and services are delivered to the consistent standard that consumers demand.

Read more about Genkiosk now sells kiosks! →

We all know how important it is for managers to regularly monitor performance of their sales force. There are many ways to monitor sales KPIs; we are constantly asking questions such as What? When? How many?

If you are thinking of using kiosks in your organisation to supplement your existing shop floor sales team, you should expect no less from kiosks than you do from sales people. If anything it should be easier for kiosks if the system is implemented correctly. You don’t have to account for human errors, Monday-morning-syndrome etc. A system like Genkiosk gives you total visibility of what your virtual sales force is doing.

Read more about Supplement your salesforce with Genkiosk →

Our industry has many faces so it’s not surprising that it how many names it has as well!

When we first started out with Genkiosk we focused on paid internet access and as a result we tended to refer to the hardware as “Internet Kiosks”. However, as the industry started to grow and diversify so too did our software. As a result the Genkiosk team receives many enquiries from around the world for what is essentially the same product, but most often with a different name. Self-service kiosk, ATM, info-point, vending machine…these have all been used to describe a very similar concept.

Read more about It’s all in a name →

Many a time I have arrived at my local cinema, eager to see the latest blockbuster movie. Arriving late (as usual) the movie I only have 5 minutes until the movie starts (stress), I hate missing the start! Let’s hope the trailers will last 20 minutes as usual as I’d like to get some popcorn (at three times the going rate) and an over-priced drink (annoying). But with the ticket queue snaking endlessly round and round it looks like I may have to forgo my refreshments (disappointing). I’m not even sure I’ll make it through that ticket queue in time (despair)!

Read more about Saved by the Kiosk! →

James Oladujoye (CEO, GWD Media – creators of Genkiosk) shares his thoughts on what to consider when purchasing software for information kiosks.

Information kiosks are big business, which means a bewildering aray of options! Whether it’s for government, retail, charity or general use, there are a number of factors to think through, and pitfalls to be wary of when choosing your kiosk software. Read more about Genkiosk – first choice for Information Kiosks →

Examples of Genkiosk in action!

Genkiosk can now be used to manage your Colubris Wi-Fi Hotspots. Using the industry standard RADIUS protocol, Genkiosk vouchers can be used control user access to your Colubris Wi-Fi Hotspot. Genkiosk can also provide real-time monitoring information about your hotspots and even give you up-to-date stats on how many users are connected to the hotspot at any one time. You can also use Genkiosk to manage voucher distribution and activation. Genkiosk hotspot management provides an easy-to-use custom-built payment portal to ensure your customers can get online with the minimum of fuss. Genkiosk helps you monitor hotspot up-time to ensure patchy coverage is a thing of the past… Read more about Support for Colubris Wi-Fi Hotspots →

Continued from: More Real-Life Business Examples from Genkiosk

Example 4: The Midas Kiosk
One of the best approaches to retail analysis (including self-service) is “Stars and Dogs”: identifying and analysing the best-performers (the “Stars”) and improving (or removing) the worst (the “Dogs”).

But on one occasion, the brightest “Star” was burning way too hot. In an estate where £100 ($150) revenue meant a pretty good day, one kiosk was reporting £16,000 ($24,000). Our client was furious… Read more about Part III: Real-Life Business Examples from Genkiosk →

Continued from: Kiosk Software from Genkiosk: Real-Life Business Examples

Example 2: At what price?

In general the true value of a product is the price that your customer is willing to pay.

In my second example, the kiosk operator was providing a specialist service located in a mixed retail environment. Prices had been set according to industry standard, but was there a chance for the operator to increase their margin? Read more about More Real-Life Business Examples from Genkiosk →

When operating in a public location it’s vital to ensure that your kiosks are securely locked down. Failure to do so could cause serious problems as users exploit weaknesses in your kiosk software and pass on their findings to others via the web. The knock-on effect could severely damage your business. Along-side vandalism and system errors, security issues rank as one of the top issues effecting up-time across large kiosk estates.

Read on for some tips on keeping your kiosks safe…. Read more about How Important is Security on your Kiosk Software? →