We all know how important it is for managers to regularly monitor performance of their sales force. There are many ways to monitor sales KPIs; we are constantly asking questions such as What? When? How many?

If you are thinking of using kiosks in your organisation to supplement your existing shop floor sales team, you should expect no less from kiosks than you do from sales people. If anything it should be easier for kiosks if the system is implemented correctly. You don’t have to account for human errors, Monday-morning-syndrome etc. A system like Genkiosk gives you total visibility of what your virtual sales force is doing.

Read more about Supplement your salesforce with Genkiosk →

James Oladujoye (CEO, GWD Media – creators of Genkiosk) shares his thoughts on what to consider when purchasing software for information kiosks.

Information kiosks are big business, which means a bewildering aray of options! Whether it’s for government, retail, charity or general use, there are a number of factors to think through, and pitfalls to be wary of when choosing your kiosk software. Read more about Genkiosk – first choice for Information Kiosks →

Continued from: More Real-Life Business Examples from Genkiosk

Example 4: The Midas Kiosk
One of the best approaches to retail analysis (including self-service) is “Stars and Dogs”: identifying and analysing the best-performers (the “Stars”) and improving (or removing) the worst (the “Dogs”).

But on one occasion, the brightest “Star” was burning way too hot. In an estate where £100 ($150) revenue meant a pretty good day, one kiosk was reporting £16,000 ($24,000). Our client was furious… Read more about Part III: Real-Life Business Examples from Genkiosk →

Continued from: Kiosk Software from Genkiosk: Real-Life Business Examples

Example 2: At what price?

In general the true value of a product is the price that your customer is willing to pay.

In my second example, the kiosk operator was providing a specialist service located in a mixed retail environment. Prices had been set according to industry standard, but was there a chance for the operator to increase their margin? Read more about More Real-Life Business Examples from Genkiosk →

When operating in a public location it’s vital to ensure that your kiosks are securely locked down. Failure to do so could cause serious problems as users exploit weaknesses in your kiosk software and pass on their findings to others via the web. The knock-on effect could severely damage your business. Along-side vandalism and system errors, security issues rank as one of the top issues effecting up-time across large kiosk estates.

Read on for some tips on keeping your kiosks safe…. Read more about How Important is Security on your Kiosk Software? →

Get notified when there is a problem, or see if the system can fix itself.

Genkiosk alert rules allow you automatically take action on certain events,  actions include sending an email or SMS, adding a note to the kiosk page , or even rebooting a unit. You can use the alerts rules to escalate issues based on the time since the issue occurred.

Automatically Rank issues with Severity from 0 (everything’s fine) to 10 (critical)

Read more about Alerts & Business rules allow business automation →