Overcome your language barriers
A major challenge for Money Transfer providers is that around 75% of their customers are migrant workers who usually have a limited command of the local language. Rather than employing staff with language skills (which can be costly) kiosks allow providers to deliver content in any language that they require.
Increase your throughput
At peak times (such as pay day) Money Transfer stores can resemble a crowded metro carriage, which can often be off-putting for prospective customers and may lead to loss of revenue. Using kiosks can reduce average transaction time by over 50%. By making kiosks available to your customers you are reducing your staffing costs and improving the customer experience at the same time.
Manage your staffing costs
In order to ensure there is enough staff for peak periods, managers may need to over-staff their shops throughout the month. By relying on kiosks to take the pressure when the store gets busy, providers can avoid wasting money on redundant staff.
Easy to Scale
As businesses grow they are ready to take on more staff. Staff require training and inexperienced staff can often be a liability, whereas a kiosk comes ready trained and the lead time for getting it up and running is measured in weeks rather than in months. As an added bonus, kiosks aren’t open to human error!