Alerts & Business rules allow business automation
Tips from the insider | 12 Jul 2011
Get notified when there is a problem, or see if the system can fix itself.
Genkiosk alert rules allow you automatically take action on certain events, actions include sending an email or SMS, adding a note to the kiosk page , or even rebooting a unit. You can use the alerts rules to escalate issues based on the time since the issue occurred.
Automatically Rank issues with Severity from 0 (everything’s fine) to 10 (critical)
Genkiosk supports alerts based on severity, you can create alerts for different severity levels from 0-10; where 0 is operating OK and 10 is critical. Notifications can be sent based on the severity and the time since the severity level occurred.
Some examples of business rules in action.
- First line support may need to know all the kiosks at severity 6 or above, and 2nd line support need to be notified if the severity level has been active for more then 6 hours.
- A bill payment kiosk in a shopping mall may be considered faulty if it has had no use in 2 hours, but another in a out of town petrol station may only get visited once a day. Each site can reach severity 6 after a different time, reducing unnecessary engineer visits.
Escalation is also built in, its easy to notify different people at different severity levels
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