Pretty much every week at the moment, I get contacted by businesses wanting to set-up a self-service kiosk product for a new market. Even today, with the recent growth that the kiosk industry has seen it doesn’t take long to identify a region or a customer group that currently has no access to a self-service kiosk. As we’ve seen before the business case for offering kiosks is compelling, but that doesn’t always mean it is the right course of action. How to decide then whether your self-service kiosk idea is a good one or not? (more…)